Refund policy
Aquí tienes la política completa con formato en negrita:
Thank you for shopping with HydroBlast. We want you to enjoy your purchase. Please read our return policy carefully to understand your rights and our procedures.
Returns
Our return policy lasts 30 days from the date you receive your item. After 30 days, we unfortunately cannot offer a refund or replacement.
For most countries, including the United States, Canada, Australia, and other international locations, returns are only accepted if the item arrives damaged, defective, or incorrect.
To be eligible for a return, the item must:
- Be in the same condition that you received it
- Be unused and in its original packaging
- Include proof of purchase or receipt
To start a return request, please contact us at: myhydroblast.store@gmail.com
Once your request is reviewed, we will provide instructions on how and where to send your package.
Returns sent without contacting us first will not be accepted.
Damages and Issues
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or if you received the wrong item, contact us immediately at: myhydroblast.store@gmail.com
Include photos of the issue so we can evaluate the problem and resolve it as quickly as possible.
If approved, we may offer:
- A replacement item
- A partial refund
- A full refund depending on the situation
European Union & United Kingdom – 14-Day Right of Withdrawal
If your order is delivered within the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification, in accordance with applicable consumer protection laws (EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013).
To be eligible for this return:
- The item must be unused
- In its original packaging
- In the same condition as received
- Proof of purchase must be provided
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
To exercise this right, contact us at: myhydroblast.store@gmail.com
Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged after delivery
- Sale items or discounted products
- Gift cards
- Certain personal or custom items where applicable
If you have questions about a specific item, please contact us before purchasing.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Banks or credit card providers may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at: myhydroblast.store@gmail.com
Business Information
HydroBlast is operated by an individual seller with fiscal residence in Castellón, Spain, 12200, European Union (ES).
All transactions are processed in compliance with applicable Spanish, EU, and international consumer protection regulations, including EU Directive 2011/83/EU and the Spanish Ley de Servicios de la Sociedad de la Información (LSSI).
For any inquiries, contact us at: myhydroblast.store@gmail.com